How long will it take for an award to be done?

"Normal" production time is 4-5 business days, larger quantities may require 7-10 days. Some special order items, such as bronze tablets, may require additional time. A "delivery date" will be confirmed with each order. Please be sure to inform us of your event date.

Special "Rush" services are available on most items.

The "rush" services consist of our "Express Service", which is shipment/delivery within 48 hours, and our "Priority Service", which is shipment/delivery within 24 hours. Both of these services are offered for a nominal fee.

Can you deliver my order when it is complete?

Yes. We ship around the world. So whether you need it delivered "down the street" or around the world, we'll be able to accommodate. We will ship your order via UPS Ground unless otherwise instructed. Expedited shipping is also available upon request. There will be a shipping charge assessed and we will add the cost of the freight to your invoice.

Are you able to produce custom-designed awards?

Yes. Using our creative resources, we can design and execute an award that will be unique to your organization. We maintain a complete art department, as one of the important services offered to our customers. Custom awards are a large part of our business. Let us turn your concepts into reality. Challenge us by contacting us today!

Do you send a proof of the layout?

Absolutely!!!  Don't worry, we will send you an order confirmation and an email proof of the layout before we personalize your awards. We won't make them until you are ecstatic with the layout and have a chance to proof your order for spelling.  If you have questions, don't hesitate to call one of our courteous customer service representatives. We are here to help! 1-800-800-4808

Do you discount for organizations or large quantities?

Yes. Awards and ad specialties have certain "economies of scale" that allow for quantity discounts. Also with our buying group affiliation, we are able to pass along substantial savings to our customers.

Do you have a catalog that you can send out?

We have a number of catalogs available that cover the various markets and product lines that we manufacture. Let us know what your specific need is and we will send the appropriate catalog. A number of our stock catalogs are already on-line. Catalogs to choose from are: Corporate Award; Trophy; Soccer-Tournament Direct; Ad-Specialty and Imprinted Sportswear.

Can we place the order for our awards over the phone?

Yes. Although we prefer that you either fax or e-mail the copy for the awards to prevent any misspellings taken over the phone. For accounts with established credit, we can invoice you for an order. For new or COD accounts, we accept American Express, Master Card, Visa, and Discover.

Where are you located, and where is the closest showroom? How do you get there?

We have a large showroom located at 5353 North Palafox Street in Pensacola, Florida. If you have trouble finding us, give us a call at 800-800-4808 and we'll help you!

Do you have our logo on file?

Most probably, yes. If not mail, e-mail or drop off camera-ready artwork of your logo and we'll reproduce your logo on just about anything you can imagine. If you do not have a raw version of your logo, we can take your "stick-man" drawing and make it "camera-ready" for you with our fully staffed graphics department (for a fee of $35.00 per hour, and a minimum of 1 hour).

What if my awards are damaged or engraved incorrectly?

In the event we make an error, we will replace the incorrect pieces(s) as quickly as possible at our expense. In the event that the error was on your part (i.e. incorrect spelling of a name), we will still replace the incorrect piece(s) as quickly as possible for a nominal fee. Regardless of the error, we will make every effort to have the corrected awards to you in time for your presentation.

If your order was damaged in shipping, it is VERY IMPORTANT that you retain all packaging and wrapping materials for UPS or Federal Express inspection. Please contact us as soon as possible.

Can I return any items for a refund?

No product may be returned without prior approval from our customer service department. Because of the highly personalized nature of the awards products, only items received with an error are eligible for refund consideration. Most of our products are not reusable after they have been engraved or etched, though in some cases, an engraving plate can be replaced in order to utilize the award for a different occasion or recipient. Please contact us to discuss this on a case-by-case basis.

What type of artwork do you accept or need?

If you have questions about acceptable file types that you may submit for an order, please give us a call at: 1-800-800-4808

Can I have a salesman visit us?

Just let us know where you are located and we will have one of our outside sales representatives schedule an appointment.

Do you do donor recognition awards or walls?

Yes. We have done a number of small and large; nondescript and high profile installations, recognizing the unselfish gifts of many individuals and organizations. We can work in any number of mediums from Glass, Wood, Corian, Metal, Stone, or whatever the design will call for to execute the recognition of these philanthropists.

Do you produce custom embroidered or silkscreen sportswear?

Yes. We supply any type of personalization process, which includes personalization of clothing and sportswear items, quickly and accurately.

Do you produce custom promotional products?

Yes. Given sufficient time and some quantity we can design, manufacture and deliver any type of custom product you could imagine promotional product or award product. We can manufacture it internally or source it globally at a number of our factories offshore.

Do you offer company store websites and fulfillment?

Yes. We can build, maintain, and fulfill your company website for promotional products or recognition distribution. We have programmers on staff to allow for quick and efficient implementation of your internet-based needs. We have the warehousing and the systems in place to handle the storage and the fulfillment of these needs.